Refund and Returns Policy
Please note that the Returns Procedure below only applies to Rebel goods bought via our online store. If you have bought REBEL products via one of our distributors, then you need to return the product to them, and adhere to their returns policy.
Return for a safety boot or shoe size swap:
- If you want to exchange any goods you have purchased (i.e., for incorrect sizing), the goods must be returned in their original condition, which includes the original box.
- All goods will be inspected on return to ensure that they are still in a saleable condition. If not, we will contact you and explain why we are not granting a replacement product.
- You must first complete our RETURNS FORM below, prior to returning any item! Please state which replacement size you want in exchange.
- Once you receive a Returns Authorisation Number (we will email you or call you with it), ONLY THEN can you arrange for return. Our courier will contact you to arrange for collection.
- You cannot return a product directly to REBEL. All returns need to be via our courier company.
- We will pay the cost of the courier for both collection and re-delivery.
Return of safety footwear or other products due to factory fault:
- If you feel that your boots or shoes have failed, and are still less than six months old, you are welcome to attach a photo of the fault to the returns request.
- If we cannot determine from the photo whether it is an obvious factory fault, then we will ask you to return the boot or shoe.
- Please make sure that you complete the returns form prior to returning an item!
- Once you receive a Returns Authorisation Number (we will email you or call you with it), ONLY THEN can you arrange for return. Our courier will contact you to arrange for collection.
- You cannot return a product to directly to REBEL. All returns need to be via our courier company.
- Upon receipt of the returned goods and their inspection, if we feel it is a factory fault, we will refund you accordingly, or send you a replacement product, whichever you prefer.
- If we feel that the product has been mistreated, we will contact you and explain why we are not granting a refund.
- We will pay the cost of the courier for collection, and re-delivery if requested.
RETURNS FORM
If you need to return something, please submit a RETURNS FORM to us, so that we can process your return.
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